1. When do you charge my credit card?

Your credit card will be charged within 24 hours of completing your purchase.

2. Can I use my credits?

Yes! Any credits you've earned on your account can be redeemed from your wallet.

1. What if the local business does not know what I’m talking about?

We are working very hard to ensure this doesn’t happen. In cases where it does, please contact VBD Customer Support at 1.866.332.5506. They'll work to resolve your issue with the vendor as soon as possible.

2. What if I want to return a purchased coupon?

We understand every situation is different, so please simply call or e-mail us and we will work with you on the issue. 1.866.332.5506 or Community@ValleyBestDeals.com.

3. My business is perfect for ValleyBestDeals.com, how do I get in touch?

For most of our offers, you can organize the dates with the business partner after you have ordered from VBD. For orders associated with a specific date, VBD Customer Support will help wherever possible.

1. How does it work?

ValleyBestDeals.com offers an amazing deal everyday from the local business of the San Fernando Valley straight to your inbox. You subscribe for free to receive the daily deals.luxurious events, services and experiences available in your city, negotiate incredible deals exclusively for our members, then deliver them fresh to your inbox each week.

2. How long do do ValleyBestDeals' sales last?

Most deals are only offered for 24 hours, but some may be special and offered for a longer duration. So, if you want the deal, make sure to purchase quickly Gilt, inventory is limited so act fast! Sign in when the sale goes live to ensure access to the best selection.

3. What happens after I make a purchase?

We will send you a confirmation email shortly after you complete your purchase.

4. What if I misplace my confirmation email?

Don't worry, it happens. Go into the My Account section to view and print your certificate.

5. How do I redeem an offer?

You will get an e-mail with an attached link to print, or you can always log on to the site and go to "My Account" to view the deal purchased.

6. Are taxes and gratuity included?

In order to comply with local business laws, there will be tax applied on some offers. In these instances, you will be notified before you purchase. If gratuities are included in the purchase price, this will be communicated in the offer descriptionhe button. If more dinners, haircuts, massages or whatever has caught your eye become available, we'll send you an email inviting you to return.

7. When do you charge my credit card?

Your credit card will be charged within 24 hours of completing your purchase.